All items are carefully packaged and shipped via Correos de México. Orders are generally shipped within 1-4 business days of receiving payment but due to delivery times with the postal service please allow 12-15 business days for your order to arrive.
We are not responsible for lost or stolen packages. If you would like to purchase insurance or shipping confirmation, please send us an email so we can send you an invoice for the additional fee.
If you would like your order sent with Express mail, please contact us at the time of your purchase. We will then send you an invoice through PayPal for the additional shipping fee and once that is paid your order will be shipped.
INTERNATIONAL SHIPPING DELIVERY TIMES
Please allow 3-6 weeks for delivery to international addresses. All international packages are mailed with tracking.
VAT, TAXES, & IMPORT FEES
Buyer is responsible for all VAT, import fees, and taxes imposed by your country. Custom authorities require that we state the value of your order directly on your package.
Returns & exchanges
RETURN POLICY Please shop carefully and feel free to ask questions prior to purchasing to ensure that you are satisfied with your order.
Returns based on wrong fit or color variance will not be considered. You are welcome to ask for additional measurements or further notes on fit prior to a purchase.
BUY IS RESPONSIBLE FOR ALL SHIPPING FEES All shipping fees are the responsibility of the buyer. We are not responsible for lost/stolen/missing parcels you ship back to us. Please insure, get tracking and delivery confirmation for all returns. Buyer also responsible for any other additional fees that may incur outside of Violeta Venganza (ie Paypal/credit card fees).
Feel free to send us an email! We are happy to answer any questions you may have regarding our all other items.
If you require additional photos of any of our products, we are glad to provide them. If we have any on hand we will send them as soon as possible, otherwise it might take us a few days to take additional photos.
For all emails, please contact firstname.lastname@example.org