Process & Shipping Shipping is UPS or United Postal Service.
If items are in stock shipping will be within
3-5 days of order.
If item is a personalized piece it will be shipped
3-4 weeks after completion.
We make personalized gift-giving easy, fast and letter-perfect we guarantee it! We inspect every item for quality and accuracy before it ships to you or someone special.
If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.
Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error.
All refunds and exchanges must be made within 10 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!)
Please review your personalization information Check spelling, dates and names carefully before submitting your order
Payment is through pay pal at time of order.
Returns & exchanges
Returns Any personalized items are NON REFUNDABLE, it is the responsibility of the person placing the order to double check that all items are spelled properly. Frosted Images will print/engrave/process orders exactly as they receive them. So make sure you check these items are NON REFUNDABLE. Make sure you chose color, size, font, all should be written specifically in your email, your wish is our command and you will get EXACTLY what you ask for on your item.
If you are purchasing blank items and they are not as the specifics in the description then they are exchangeable with in 7 business days. All items must be shipped back to Frosted Images with in 7 business days in order to have new item shipped out.