READY TO SHIP! Items will be shipped after receiving the payment. Most of my items are ready to ship and will be shipped on the next working day after the payment is received. Items will be shipped via mail.
Europe: 3-15 business days Canada: 10-20 business days USA: 10-20 business days (orders for West coast may take normally longer) Australia and everywhere else: 15-30 business days *business days: Mon – Sat
If you would like to purchase insurance or upgrade the mail service, please contact me prior to completing the payment process.
IMPORTANT: If your PayPal and Etsy address differ, please send me a message to let me know which address you want your items to be shipped to! In such cases I will not ship until the correct address is confirmed.
Registered mail requires a recipient’s signature confirming order’s receipt. Should you not be available to receive your order you will be given a notification how to pick it up from the nearest post office. Depending on postal office policies there’s a limit of days, within which you can take/claim your order. If you fail to do this the order will be returned to the sender.
PATTERNS! There is no shipping charge. PDF crochet patterns digital files will be available to download as soon as your payment is confirmed. If you are new on Etsy, please read this article: "How do I download a digital item I purchased?" www.etsy.com/help/article/3949?ref=help_search_result If you don't receive it within 24 hours, please, contact me.
To open and print PDF files you must have Adobe Reader, which can be free downloaded at www.adobe.com. Please make sure your software is up to date.
Payment accepted Direct Checkout or PayPal
Returns & exchanges
I always want to be sure that you receive the items on time, but if a package is lost or destroyed I offer you a refund or replacement. BG Post doesn't consider a package lost before 30 days. If you want to exchange an item, please contact me within 5 business days after the order is received. If you wish to exchange an item or return it for a refund, please make sure item is packaged well. Items must be returned in the condition in which they were received. The shipping costs should be paid by the buyer. If you received your purchase damaged or in delay please let me know. Please, do not hesitate to send me a message with any questions.
Please feel free to contact me if you have any custom requests or if you are interested in wholesale orders!