SHIPPING We ship everything from Toronto (GTA), in Canada.
FOR SHIPPING WITHIN CANADA AND THE UNITED STATES
We currently ship via Canada post through the regular air parcel system.
Note: If you wish to have your item shipped via a different service, please notify us of the changes prior to shipping so that we may accommodate your request and advise you of cost.
Shipping Times: Within Canada: 2 to 10 USA: 4 to 12 Business Days (No tracking) unless requested
GIFTS: If you are purchasing items to be sent directly as gifts, please let us know. We would be happy to include a card/personal message as well wrap your package at NO EXTRA CHARGE (No invoice will be included)
FOR INTERNATIONAL SHIPPING We are happy to ship internationally Please contact us prior to shipping for exact rates according to the destination, size and weight of package. Surface rates are cheaper but take 4 - 6 weeks for arrival.
Canada Post offers two options for shipping to destinations outside of Canada and the US. Unfortunately, tracking comes at a higher cost. Please advise us in advance if you wish to have tracking on your parcel. Surface Parcel and Air Parcel are the options.
Note: We are not responsible for postal or customs delays. Buyers are responsible for any duty or custom charges if applicable.
Note: I am not responsible for how long it takes for an international purchase to arrive. International arrival times could largely depend upon the item getting through the purchasers customs or the delivery method.
CUSTOMS: International Buyers are responsible for ALL customs charges.
***INTERNATIONAL BUYERS please be aware that we aren't responsible for any fees that your postal company in your country of residence requires. Please look into what fees are required at your local post office BEFORE purchasing from our shop. Any fees charged by your customs office are the responsibility of the buyer and not Forever Finery. If you're concerned about additional fees please contact your local postal office to familiarize yourself with any added costs that need to be paid in order to receive your package. We do not know what your country's regulations are in terms of receiving international packages.
We happily accept payment via Credit Card and Direct Payment. Please know that your payment is SAFE AND SECURED, as Etsy will NEVER disclose your credit card information. You can use your credit card even if you don't have a PayPal account. Note: All of our prices include sales tax
Returns & exchanges
Refunds and Exchanges REFUND POLICY: NOTE: OUR ITEMS ARE SOLD "AS IS"
The nature of vintage finds are that they are "preloved" and have vintage character. These are VINTAGE items and as such, some imperfections are expected. . We do our best to reflect in our listings and pictures, the precise condition of the item listed. Should you have additional questions, please ask us before purchasing.
REFUNDS: Unfortunately I am unable to accept returns for buyers remorse.
Our item descriptions are quoted as accurately as possible. Clear photographs are taken and we do our very best to describe each item and to indicate any major defects, crazing, repairs or damage.
Every item we offer is unique and we encourage buyers to contact us with any possible questions they may have. We will be happy to answer you as quickly as possible.
BBROKEN OR DAMAGED ITEMS AND REFUNDS
We package our items with the utmost care to ensure their safe delivery to your home, however, long journeys sometimes involve many hands which can lead to accidents, broken or damaged items.
If you receive broken or damaged items, we will reimburse you the cost of the items LESS shipping providing you fulfill the following criteria :
1. Contact us immediately upon receipt of the item(s) and inform us of the situation
2. Provide us with photographs of the damaged items and packaging
3. Return the damaged items to us. Return shipping costs are the buyer's responsibility.
Once the above criteria is met, REFUNDS are issued via your original method of payment and are processed within 3 business days.
Please do not hesitate to contact us with any questions or concerns. We are always very open to working with buyers and strive to provide excellent customer service. We always pride ourselves on fast and absolute courteous service and continue to maintain those standards. We will do everything in our power to make your business transaction with us a pleasant one.