We are trying as quickly as possible to send your orders within 2-3 days of finished purchase.
Estimated delivery time after shipping:
● USA, Canada, New Zealand: 10 - 25 business days ● Europe: 7 - 21 business days ● China: 1-2 weeks (but sometimes 8 business days) ● Southeastern Asia 10-20 business days ● Australia 2-3 weeks (but sometimes 10 business days)
In some cases, quite rare, deliveries can take up to 45 working days (Weekends, Bank Holidays & Public Holidays), given the fact that we send you a package in 2-3 days.
● Before submitting your order, to avoid confusion, please make sure the shipping address you have listed on Etsy is correct and that it matches your PayPal address (if paying via PayPal).
● ETSY: You can check your shipping address in your Account settings here: https://www.etsy.com/your/account/addresses and click the Addresses tab.
● PAYPAL: Log in to your PayPal account. Place your mouse's cursor over the "Profile" menu, then click "Add or Edit Street Address" on the list of options. This displays a list of your current shipping addresses. https://www.paypal.com/myaccount/settings/address/edit/
NOTES: We provide a Track Number for all our Customers. After sending your order a Track Number can be checked on the website of the Russian Post: www.pochta.ru after crossing the Russian border, in a short time, the parcel will be monitored by the track number on the website of your state postal service. Shipment tracking:
● USA: USPS – www.usps.com ● France: La Poste – www.laposte.fr ● Germany: Deutsche Post – www.deutschepost.de ● Norway: Posten Norge – www.posten.no ● Australia: Australia Post – www.auspost.com.au etc.
If your package has been sent successfully and left the Russian border, the responsibility for the fact of delivery and delivery time depends on postal service of buyer's country. In a case of delay or loss of parcels after crossing the Russian border, we do not make any refunds, because it is in your country, we can not control such movements and by international agreement of all countries, the timing of sending international parcels have not been established between the countries.
For example, we sent your order in the US, the order has already crossed the Russian border, and already in your country. Parcel delivery in the United States is engaged - United States Postal Service (USPS) and tracking are available on the website: www.usps.com. We make no refund if your package is lost or delivery time expectations will be high because we can not control the movement of packages within your country and delivery time postal service of your country. Unfortunately, we do not have such an opportunity.
This case concerns ANY country to which we send your order.
If you have any questions, do not hesitate to ask about everything, about our Products & our Store. We'll get back to you with an answer to your question as soon as possible.
Thank you for visiting our store!
Returns & exchanges
● If you've already placed an order with an incorrect shipping address and it has been shipped we do not make any refunds. ● If you are not taking your order in the Post Office, this is not the case for a refund. ● Stamps that are custom-made can not be refunded. ● The loss of the package or delay in delivery of a package, if the package has left the Russian border, this is not the case for a refund.
Thank you for your comprehension.
● Photopolymer is considered an environmentally friendly product, engineered and designed specifically for top quality ink transfer. This clear material is non-sticky and if looked after properly will last for years. Any unavoidable staining of the polymer will not affect future stamping in any way!
● The colors of wood blocks may vary due (more light color/dark color) to the different types of wood.
● Stamp care and stamping tips included on a paper card on which I will test stamp your purchased image to ensure 100% satisfaction of its quality.
● PLEASE NOTE: ALL PHOTOGRAPHS AND DESCRIPTIONS ARE THE PROPERTY OF "DESIGN-TODAY STUDIO" (www.design-today.ru). Use of our photos and descriptions for your personal business use is strictly prohibited! Please let us know if someone will be using our photographs.