PACKAGE Your item will be well packed to make sure your order is in good condition. If you find your item is damage or missing because of the package, pls inform us ASASP, and we will resolve it for you and never let you down.
SHIPPING COMBINATION We are glad to offer you the SHIPPING COMBINATION or DISCOUNT if you want more pieces in our shop. Pls feel free to contact us.
SHIPPING Your item will be send in 1-3 working days. If you need it urgently, pls let me know. Please choose "Royal mail International Tracked & Signed" if you need a tracking number
Very quick delivery. I am very satisfied with the quality and the color of Alize Diva- silk effect, Microfiber acrylic yarn. The yarn is very soft, big choice of color which are really fantastic. I am very very happy to have them and full of projects. Thank you!
Mar 16, 2018 by OlkinG
Excellent seller, very fast shipment, I received my yarn much earlier than quoted. I love this yarn, very smooth with a lovely sheen. Many thanks.
Feb 26, 2018 by Kathryn Wilkins
Excellent communication from seller. Was dispatched very quickly and was exceptionally well packaged. The yarn itself is a delight to crochet with. Very pleased and would highly recommend this seller.
Feb 20, 2018 by csimons2461
Jan 17, 2018 by Crystal
I placed my order on December 5th up to now I haven't received it. I emailed the owner seven times and she hasn't replied to single of the emails. This is a dishonest business people. Don't waste your money on buying anything from this lady. If you think you can just take people money and disappear, you're so wrong woman. 👀👀.
Items are shipped from Bulgaria to elsewhere. You can choose two ways: Standard shipping (a cheap way) SHIPPING TIME → to Europe: 7-15 days → to America, Asia and Japan: 15-25 days → to Africa, Australia and New Zealand: 15-30 days
Registered airmail with tracking number: SHIPPING TIME → to Europe: 5-12 days → to America, Asia and Japan: 8-20 days → to Africa, Australia and New Zealand: 10-25 days
I do always ship to your Etsy Address, if you want to ship to a different address, please let me know during the checkout, in the note to the seller or private message.
Of course, I do my best to make the safest package. Please note that I am not responsible for any damage or loss incurred during shipping. If something will happen, send me a convo befor you leave the feedback and we will find a solution.
If your purchase won't arrive within 5-6 weeks after the despatch.. please let me know, we'll work together on your problem.
PayPal, Etsy Gift Card
You have only 1 hour, to notify me if you wish to cancel your order or exchange an item. I will return your payment without tax transaction!
Returns & exchanges
The buyer has 14 days to return the products but there are no signs of use. I check all my produkts before sending them to you . If you find any defects, I will make it ok without any addisional costs on your side. I'll give your money back within 14 work days after getting the product.