All pens will be shipped USPS. Larger pieces will be shipped by the most economical means. If a faster deliver is desired, please denote it at checkout and if it exceeds the allowed shipping cost, the buyer may be responsible for covering the difference.
Acceptable forms of payment- PayPall, Square, Cash and Check. If a cancellation is requested, before the product is shipped, a full refund will be provided. If the product has been shipped, the seller may return the product and pay the shipping cost both ways (from the buyer and seller). The difference of the cost will be returned to the seller.
Returns & exchanges
If a product arrives damaged, Ortmann Woodcraft will fix the problem within every means available. If a product is damaged after arrival due to misuse, the buyer assumes responsibility for the product. If a produce is damaged due to normal use, contact Ortmann Woodcraft for replacement information.
Contact Ortmann Woodcraft for wholesale pricing.
Ortmann Woodcraft provides a 100% Guarantee on all of its products. If you are not elated with your product, Ortmann Woodcraft will make it right.
DISCLAIMER- At Ortmann Woodcraft we strive for consistency in size and color in every product but due to working with natural wood, slight variations may occur.