I aim to dispatch your order within 48 hours of receipt. All my items are in stock and ready to go ~ I don't offer anything I don't have in stock.
If your package arrives damaged or fails to arrive at all, please contact me so I can put right anything that may have gone wrong.
All items are dispatched from the United Kingdom.
Orders within the UK are dispatched by first class post.
USA and other international orders are dispatched by airmail standard shipping with no tracking number. If you'd like a tracking number please ask for a shipping upgrade which is more expensive than standard shipping.
For the USA and other locations outside the UK, please allow a delivery time of at least 20 working days. Delivery times to outside the UK can take up to 28 days to deliver depending on the time of year and the reliability of the postal service.
USA buyers ~ Some packages to the USA have been known to take as long as six weeks if delayed by United States Border and Customs. I'm afraid I'm unable to control or influence how long this takes.
During busy holiday periods delivery can take longer.
I accept payment by paypal and etsy payments, sorry I don't accept payment by cheque/check.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you're not completely happy with your order please contact me within seven days of receipt and I will do my utmost to solve any concerns or issues ~ after all, I want you to be happy!
If you have any questions or queries about anything you see in my store please convo me and I'll be happy to help!
Orders shipped outside the UK maybe subject to custom charges in destination country.