For Domestic Orders, I ship USPS first class or USPS Priority depending on weight of package. They both have online tracking.
For International Orders, I fill out a customs form through Etsy Shipping and will provide a tracking number. Depending on where you are, you may then be assessed a extra customs tariff/duty tax in order to have your package delivered. Please note that this fee is the buyer's responsibility. It is also worth noting that packages held in customs can take considerably longer for delivery. If your package has left the US and you have not yet received it, chances are good that's where it is - it's worth checking with your local post office.
Please double check your shipping address! I will ship to your Etsy shipping address. If you use PayPal please be sure the address matches your Etsy address.
I accept Paypal, credit cards and etsy gift cards. Thank you for your consideration.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All of my yarns are brand new and are in excellent condition. Yet, I realize that with the nature of selling online, not all monitors display color and texture the same. Once received, you may realize that your purchase may not be the perfect yarn for your project. Please email me for any reason. Please send it back to me UNUSED and I will gladly work with you on an exchange or provide a full refund--the choice is yours! Thank you!!
Update: Due to the relocation of my workshop, I am no longer able to ship orders out on Saturdays. I do ship every day of the work week Monday- Friday.