*SIZING* Individual sizing is included in each listing, please read that info carefully, thanks.
Our cookie cutters are designed to work with dough rolled to 4-5 mm, so your cookie dough should be rolled to 4-5mm for the best imprint results. Not too puffy pastry / cookie dough will work the best. We are happy to send our recipe if needed.
*MATERIAL USED* All of our cookie cutters are made using our 3D printer with PLA plastic, which is approved to use with food. Handwash in lukewarm water and towel dry, cutters are not dishwasher safe and heat will damage them.
*CUSTOM DESIGN* Should you need a custom shaped cutter that you cannot find in our shop, please send us a convo via Etsy. We can make almost any shape with size restrictions though. The maximum size can be 7,8" x 11" x 9,4" (20cm x 28cm x 24cm)
*SHIPPING* Shipping costs do include tracking number and priority mail. Shipping costs 5 USD currently. When we ship 1-4 cutters, this is the actual cost. If you buy more than 4 cutters, the cost is still the same and the extra shipping above 5 USD is our gift to you :-)
It is worth checking back to our shop regularly as we are expanding our product range continuously. Thank you!
Just love those, Minions, really like my new cookie cutter
We ship in 1-3 days after payment received. Shipping costs do include tracking number and priority mail.
Shipping cost is 6 USD currently regardless of the number of cutters purchased. When we ship 1-4 cutters, this is the actual cost. If you buy more than 4 cutters, the extra shipping above 5 USD is our gift to you :-) In other words, the maximum shipping cost is 6 USD regardless how many cutters you buy.
Item(s) will be shipped to your address listed in your Etsy profile. Please ensure your address is correct and complete. We cannot re-send your parcel if it is returned to us because of incorrect/incomplete address details.
Estimated delivery times: 3-5 working days to countries in the European Union 10-15 business days to the USA and other destinations according to the post office BUT our experience is that shipping to the USA can take up to 2-6 weeks, please consider this before buying from us if you are in the USA.
In cases where package is kept at the customer's local post office, it is the customer's responsibility to collect the item. No refunds shall be issued for non-collected items.
We always ship our items in safe, protective envelopes. We CAN NOT be held responsible for any damage to the purchased items during transit and we cannot be held responsible for lost parcels in the postal system. We always ship items with TRACKING number, we save the shipping slips, we can prove that we shipped the items (with date stamp and weight of the parcel on it).
PLEASE NOTE WE WILL NOT ISSUE A REFUND IF THE POST LOST YOUR PACKAGE.
Our prices are in US Dollars and we can accept payments via PayPal. Our prices are not including VAT as we are so small, below our country's treshold for VAT. You may pay through PayPal using a credit card, debit card or bank account without registering for an account. Please see this article for more information: http://www.etsy.com/help/article/361
If you wish to cancel an order after payment please convo/email immediately, within 24 hours. Please note if an order has already been shipped, refund will only be possible if and when the goods are returned to us.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
It is very important to us that you are pleased with your purchase. We want our customers to be happy.
If you are not happy with your purchase for any reason please contact us so that we can work out a solution whether it can be a return or exchange.
If you wish to return something for some reason please contact us within 3 (three) days of receipt of item(s) so we can work something out. We handle these requests on a case by case basis.
Please note that refund is possilbe IF and WHEN the items are returned to us. Any refunds will be issued in the same manner as payment was made (minus shipping charges and a restocking fee of 4%) as long as the item is returned in the same condition it was shipped.
Refund is not possible just because you have not received your order on time. Please read our estimated delivery time above, or contact us with any questions, we are happy to answer.