Please ensure your address in etsy order page is correct.
IF A RUSH order, please kindly Choose DHL express when you place order.
Here is a flower store in China, so could just suggest a delivery time to worldwide, usually we ship orders via China Post(epacket), it is an economic, also not a very long time. just USD6 shipping fee.
**Time from China to your Country (after we shipped)**
*TO USA: DHL: 5-10days epacket(China Post): about 10-30days.
China Post: To Australia, 10-15days. To Canada, 10-15days. To Rusia, 10-15days. To United Kingdom,10-15days.
Other countries, maybe longer via Singapore Post. About 20-30days.
Most orders will be sent within 3-5days after payment is cleared, will be longer for the custom wedding package. Also will be extended during official holidays especially the Chinese New Year holiday.
If you need speedy delivery please contact me BEFORE you purchase.
Dexin Floral accepts payments by Paypal and direct checkout through Etsy.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Could refund full if return the flowers. Customers will pay the shipping fee if reasons in your side, and we will pay return shipping fee if the flowers have problems in quality.
if your items are damaged or lost during shipping, I will work with you to replace that item promptly.