All items and kits will be shipped via US Postal Service First Class Mail (domestic and international). Delivery times vary depending on the destination.
If an item is taking an unusually long time to reach you, please let me know. No refunds or replacements will be made until 18 days after the shipping date for domestic orders and 6 weeks for international orders (customs and such can cause significant delays from time to time).
If an item reaches you damaged, please let me know within 5 days of arrival. I will ask you to send a photo and describe the condition of the item and the packaging so I may use this information to help me ship in the future.
As a seller I am not responsible for any fees your country may charge you to receive your package. Please be aware that some countries do charge customs fees.
Payment by Paypal is accepted for all purchases
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please contact me within 7 days of the receipt of the package if there are any problems with your order.
If a return is requested, please note that you will be responsible for all shipping costs. Once the item is received in good condition, I will issue a refund. Please contact me before sending an item for return.
All items in our shop, designs, written patterns, stitch diagrams, and photos are intended for personal, non-commercial use. Under federal laws they are not to be reproduced in any form for commercial use.
It is permissible for you to sell finished items made from our products as long as you provide credit in the form of a link back to our eWoodStory store.