Please place orders in advance. Whilst I will always aim to have the items out to you within a timely turnaround, it can take longer. I am just a one woman show and will always do my best to get your items to you as fast as possible. Be aware items are shipped in the order they are received. Please bear with me if there is a delay and be assured that I am working as hard as I can to fix it for you.
Every item has a different processing time. Please check to see how long your item takes to make. Most items ship within 10-15 business days. However, depending on the amount of orders I have in que your item could take longer. Please contact me if you need your item by a certain date! All items come with 2-3 business day priority shipping. This includes tracking and $50 insurance. All large items, bras, corsets, full outfits, etc. will be securely packaged in a medium or large box. Small items, crop tops, accessories, etc. will be sent in a small or medium box. Upgraded shipping is available at an additional cost.
I accept payment through Etsy and PayPal. Payment Plans are available. Please ask for more information. Your order total will determine the number of payment and first payment price. Orders must be paid in full before item or items are shipped.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
I do not currently accept exchanges or returns. When you place your order, I am making the order custom for you, and will spend 4-26 hours on each of my pieces. I take this responsibility seriously, and will do everything in my power to make sure you are pleased with your order. I am not responsible for lost, stolen, and/or damanged items. Every item is packaged with bubble wrap and air pillows. To prevent any possible damage during shipping. Feather wings are shipped in a large box with biodegradable packing peanuts.
Custom Orders: Please remember to allow 3-8 weeks to create your custom order, depending on complexity. Please notify me of your deadline. I will try to get your outfit out as soon as possible. It may take longer due to the rise in sales during festival time but you will receive your outfit by your deadline. Orders are created in the order they're received. When placing a custom order, please provide as much detail as possible. Explain the theme you are wanting, any colors that you want, and please feel free the send any pictures of other designs that interest you. Seeing these pictures will give me more insight into the style that most interests you. Please include bra and underwear sizes and other measurements where applicable. Items will be replicated as much as possible but I cannot promise it will be identical to the picture due to possible lack of material and seasonal item usage.
Bulk Orders: Bulk order discounts are available! Please contact me for more details.
Seasonal Materials: Every item is handmade, down to the last rhinestone and crystal embellishment. No two pieces will be exactly alike. There is a possibility that some of the material on your theme wear will be out of stock at our supply store. Due to seasonal materials and frequency restock, we can not control this. If an item on your outfit is not available, we will choose the next best/most similar looking piece to replace it.
Please feel free to ask any questions! We want to make sure you’re happy with your purchase!