All orders are shipped promptly after payment is confirmed. If you would like delivery conformation for an item when it is not priority mail shipping, please let me know. I can ship items overnight through the post office or UPS, please contact me for rate details. I will be happy to add insurance on to any item. Please let me know at time of purchase and I will add it to your invoice.
International shipping is available at US Postal Service or UPS rates. I am not responsible for any customs or international fees or taxes added to your international order.
Prompt payment is expected at the time of purchase either through the Etsy payment system or through PayPal. Florida residents' orders will include 6% state sales tax.
Custom orders are paid either at time of order or in payments. Please convo me for exact details.
All items selected but not paid for within 3 days, will be relisted. Please contact me if their is a problem and I will be happy to work with you!
Please contact me with any questions or special requests concerning payment options.
Returns & exchanges
I do try very hard to make sure your order is securely packaged for shipping to minimize the chance of damage. Exchanges are available if items are available in my shop. I will be happy to issue a refund for any item that is damaged in shipping.
Because of the fact that a color can look slightly different on any monitor, I can not issue refunds for items based on color. Please convo me should there be other issues with your order and I will be happy to make it right.
I am not responsible for losses due to the US Postal System and will happily provide insurance at customer request. All orders are issued a tracking number so you can track delivery.
I am happy and open to doing wholesale orders. Convo for details depending on your specific wholesale needs.
In accordance with CPSC regulations concerning lead content in children's jewelry, all products sold through Pine Tree Gems is not intended to be used by children under the age of 15.