- Question? Contact the seller
Greetings! Thank you for taking the time to view our personalized picture frames! Please scroll through the listing photos to view more of your item's features and make a selection of your choice from our color palettes. If you are choosing from the Rustic Collection, select any number, and simply type in the notes box your number from the rustic collection.
Features of Brandon Scott Art & Design Frames:
• Wood frame measuring 8'' x 8'' with a 3.5'' x 3.5" photo opening
• Professionally cut glass (Real glass, NOT plexiglass).
• Custom made easel back stand and wall hanger.
• Back and sides of each frame are painted with premium London Grey paint.
Each order is:
• Professionally designed
• Meticulously processed with care and precision
• Hand crafted from start to finish
• Made with the highest quality materials and built for longevity
Please add the following information in the "Notes to BrandonScottAD" box at checkout:
• Exact and all wording that will be written on your frame
• Personalized Names, Dates, Symbols, States, Countries, Special Colors, etc.
• Changes to the frame or replacement of words or phrases (Ex: Change 'Grandma' to Nana)
If you do not leave any notes during checkout, we will assume that you do not want personalization on your frame.
Are you sending your frame directly as a gift? Or do you want us to print a high quality picture for you and place it in your frame for you?
Follow this link and add it to your cart! https://www.etsystudio.com/listing/267165981/photo-print-and-placement?ref=shop_home_active_1
**You can customize any frame to say any custom wording or design you want. Just leave us a note during checkout!**
Thank you for visiting our shop! If you have any questions or concerns, do not hesitate to contact us!
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Shipping & policies
- STANDARD & PRIORITY SHIPPING -
We are currently shipping anywhere from 4-6 business days. Processing times do vary, and processing delays can occur. We do not guarantee delivery dates, and we are not responsible for packages arriving after holidays, personal parties, occasions, etc.
Priority shipping is available during the checkout process. Priority mail ships 1 - 3 day delivery via USPS instead of 2-5 day standard shipping. We pride ourselves being prompt with all orders and getting your new personalized items in your hands as fast as possible.
Please note: USPS can, even though rare, have delays with respect to delivery window for both First Class and Priority shipping. Brandon Scott Art & Design, LLC is not responsible for and will not issue any refunds associated with any delays by USPS.
It is the customer's responsibility provide an accurate deliverable address upon purchase. If you contact us in a message after your purchase with a different address, we will try to accommodate the request, but it is not guaranteed.
Brandon Scott Art and Design, LLC is not responsible for incorrect address and/or if product is returned to us, lost, or delayed at Post Office. Returned items will incur further shipping charges not covered by Brandon Scott Art & Design. It will be the customers responsibility to cover any further postage on any returned shipment.
- INTERNATIONAL ORDERS -
Some, but not all, countries charge a tax(es) for entering buyer's country (import tax, value added tax, customs tax, etc...) or other applicable local tax. This tax is in no way associated with Brandon Scott Art & Design, LLC, Brandon Scott Art & Design, LLC's products, or Brandon Scott Art & Design, LLC's product/shipping charges (it's not a shipping charge but a local tax) nor can Brandon Scott Art & Design, LLC collect this charge in advance. This tax is unknown to Brandon Scott Art & Design, LLC and is the responsibility of buyer to understand local import tax laws. It is not the responsibility of Brandon Scott Art & Design, LLC to research foreign tax laws and/or inform buyer, or non-existence of, applicable laws. We will not be responsible for or reimburse any fees that are charged by buyer's mail service or country. International orders can take a few weeks so please purchase in advance for allowable delivery time and to account for delays that may occur. Any holds or return shipment and fees associated with such will be the responsibility of buyer.
Do not hesitate to contact us if you have any questions and or concerns. We will dedicate ourselves to answering any questions you may have.
We accept all major credits cards including Etsy gift cards. Applicable taxes apply to customers in the state of Florida.
Returns & exchanges
Every order is custom made and begins to be processed upon purchase. Therefore, we do not accept returns, refunds, or cancellations. Buyers are responsible to read each listing in full before purchasing any item. We do not refund any type of import taxes.
In event of shipping damage, buyer has 3 days to contact Brandon Scott Art & Design, LLC from the date of delivery. Please send a photo of shipping damage, and we will replace damaged order at no cost to buyer.
If the buyer has accidentally damaged the item, please contact us to discuss a solution.
Although rare, mistakes can happen on personalized items. If you happen to receive a frame with a different spelling or date than what is written in the original buyer's order note, please email us immediately with a photo showing proof of the error. We will replace the item free of charge and send it as soon as possible.
If the buyer has made a mistake regarding personaliztion on the order note and did not realize the error until item has been made/receiving the item, please message us to make arrangements and we will discuss a solution.
Q: Can any item be customized?
A: Yes, items can be customized to your preference of phrase, color, names, dates, etc.
Q: Can I see a proof?
A: At this time, we do not provide proofs. It is the buyer's responsibility to be as specific as possible in the "Notes" box at checkout.
Q: How can I tell you what I want written on my item?
A: There will be a "notes to seller" box at checkout where you can type in your personalized names, dates, changes, etc.
Q: How can I choose my background color?
A: The color palette will be the second, third, or fourth photo down if you scroll through the listing photos.
Q: Are there discounts for bulk orders?
A: Yes, please message us for details.