I ship between 3-5 days after receiving payment. I use flat rate shipping for larger items and USPS for other items. I include tracking with every order at no additional charge, except those that are mailed in envelopes. Which I will not be held liable for if lost in the mail. I now ship international, so please read my shop policies carefully as they have changed.
I mail packages on Monday - Friday only as the local post office is closed on Saturday and Sunday.
Every item that is mailed with a tracking number will be sent to you as soon as the item ships. Shipped items are done so by a third party - the USPS, therefore I am not responsible for damaged or broken items in transit. I am also not responsible for missing packages once they have been delivered. If you feel that your package might be taken from your property by someone then please contact your post office and change your delivery preferences to state that no items are to be left outside.
If an international purchase is made and you want to return or exchange your item, you will bear the costs of such. Meaning you will pay to return the item to me before the return or exchange can be completed and also pay for the exchanged item to be shipped back to you. If item being returned is damaged in transit, you will only be refunded half of what you paid for the item. Shipping will not be refunded. If it is an exchange and the item is damaged in return to me then you will have to pay half the costs for the item damaged in transit.
US purchases only: If I decide to give you a refund, it is contingent upon you paying for shipping to mail the item back to me and once that item is received you will only be refunded for what you paid for the item, shipping not included. If item is damaged in return to me, then you will only receive half of what you paid for the item.
If a case is opened against me and Etsy grants you to be refunded, you must first mail the item back to me prior to refund at your own cost. When item is received you will receive the price you paid for the item, minus shipping. If items is damaged in transit when returning to me, you will only be refunded half of price paid for item, minus shipping.
Please see my refund policies below.
I ask that once an item has been purchased, that payment is received as soon as possible -- within 24 hours of purchase. Taxes are included with all sales. If a cancellation occurs a fee will be incurred, 10% of your payment. Please also note that I now ship international. You will be expected to pay for import fees or any other fees in occurrence with your purchase.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
I do not offer any refunds or exchanges. Every item is explained as it is pictured. Every item is as is. As stated previously in 'shipping policies' I am not responsible for broken or damaged items done in transit. I will provide you with the information necessary for you to state a claim with the USPS for you to follow up with. Buying any item from me constitutes that you have read, understand, and agree with my policies. Please note my shop policies have been updated, because I now ship international.
If an item is custom to order, said specifics should be declared at time of purchase. If there is any questions regarding any items or services provided, they should be followed within 3 days of receiving services or items. If questions pertain to services, then the questions cannot pertain to paid informational services -- that is an additional fee. Questions that are in general terms that does not relate to paid services are free of charge to be asked and answered.
I work hard to provide an accurate photo and description of each of my handmade items. If you have further questions or would like more photographs emailed to you please let me know. If the description of an item is not entirely filled out, please note the pictures in detail. There may be chips or cracks in the item that is not mentioned in the description, but is clearly photographed.
Please bear in mind that not all monitors are created equal. There may be slight variations in color or item detail across the board from one monitor to another. I try to describe things accurately so if there is any information missing that you would like, please contact me. I am willing to give measurements and take better photos if so requested.