SHIPPING - INSTANT DOWNLOAD: Links to the purchased items will be e-mailed to your Etsy e-mail address within 10 minutes after Paypal payment is complete. Please make sure your Etsy e-mail is correct. If you don't receive your download link (due to spam blockers) you can always get to your orders via http://etsy.crafthub.me/orders/ Just type in your Etsy e-mail address and your Etsy order number (you can find that on your receipt) and get to your purchased items.
Your files will be available to download once payment is confirmed. Here's how.
At this time I only accept Paypal and Direct Checkout. Please ensure prompt payment to allow me prompt shipping!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
PHYSICAL PURCHASES: I will refund you 100% of the purchase price for faulty or damaged products at my discretion.
If you are not entirely satisfied with your purchase upon arrival please contact me within 48 hours of the item arriving to you to request a refund. Returns will be subject to the buyers cost and where applicable for damaged or faulty products I will refund reasonable return costs.
INSTANT DOWNLOADS: Due to the nature of downloading a product i am unable to offer a refund.
Please ensure you carefully read the item descriptions and that it suits your requirements. If you have any questions feel free to contact me. Ensure you provide the correct shipping information. If for any reason you are unsatisfied with your purchase contact me to resolve ASAP.
*I try to charge correct postage and fair package costs but in the event of there being a noticeable difference in the total when I post items I do make partial refunds*