SHIPPING IN THE UK £2.00 for 1st Class Post on orders up to £100 Orders for over £100 are sent by Recorded Delivery which requires a signature Next day deivery is sent by Special Delivery for £8.50 please email juliettedesigns [!at] hotmail.com
SHIPPING ABROAD £5.00 normal post with proof of postage on orders of up to £100 If you require delivery by DHL the cost is £35.00 Please email Info@crystalinnovation.co.uk
SHIPPING ADDRESSES We always ship to the address which you provided on your Etsy order. To avoid dissapointment please make sure that you provide us with the correct shipping address.
If your order fails to reach you due to incorrect information being provided, we will reserve the right to charge you for resending your order.
LOST PACKAGES IN THE UK Packages are not considered lost until 21 days from the date that the package was sent. If your package was sent by Recorded Delivery you can track your package with a tracking number
LOST PACKAGES ABROAD We can send you a proof of postage or a tracking number as applicable.
Packages are not considered lost until 45 days from the date that the package was sent.
PACKAGES THAT ARE HELD IN THE POST OFFICE AND NOT COLLECTED These are packages that for some reason are undeliverable due to either an incorrect address, or waiting for taxes to be paid or for any other reasons. We cannot be held responsible for any packages that are held. You will need to contact your local mail office to redeliver your parcel. We do not refund postage for packages that are returned due to unpaid custom charges or vat.
HOURS OF SHIPPING We are open from Monday to Friday 9.00am to 4.00pm London Time. We do not send out any parcels on Public Holidays
We accept payments by all major credit cards. We do not accept payments by American Express