Your files will be available to download once payment is confirmed. Here's how.
We appreciate prompt payment. This enables us to ship your item immediately. We accept Paypal only, and will ship to the address provided by them. We expect payment within 3 business days. If no payment is received within that timeframe, we will convo you. After 5 business days, the sale will be cancelled and the item(s) will be returned to inventory.
Returns & exchanges
There are no refunds or exchanges--all sales are final. That being said, it is our mission to supply you with the finest products, and your satisfaction is our goal. If you are truly unhappy with your purchase, please contact us to discuss possible solutions. If no solution, other than a return is possible, you must return the item, in unused condition and in its original packaging, within 10 days of receipt. This return must be made at your expense. The refund will be in the amount of item only.
There can be no exchanges/refunds on custom orders.
Items placed on reserve for a buyer will be held for 2 days only. After this time period, the items will be removed from reserved status and returned to inventory.
Shawl Pins and all other Jewelry Items: Because I use recycled metals and semi-precious stones, each piece may vary slightly from the original piece photographed. Though I try to stay as true to the photograph as possible, natural stones shape, color and size variations are common as are variations in the shape and size of the metal used.
All of KIS Designs' pieces are created in a Non-Smoking, Cat-Free environment.