If you require special delivery please contact us directly on Etsy or email us at firstname.lastname@example.org.
Please note that all our deliveries do not provide tracking unless requested (Addition fees will apply).
Returns & exchanges
If the physical goods are damaged upon arrival you may be eligible to a replacement or refund.
Please contact on Etsy or email us at email@example.com entitled "Refund or Replacement Inquiry" and provide the following below:
- product name - detail of the damage on the product - photographic evidence of the damaged product in question
If we do not reply within 3 working days please contact us through our Facebook page directly http://www.facebook.com/allaboutdekka
* Note that some products are not replace able as we have a limited production of a single product in stock.
The shipping cost does not include custom duties, import tax or any other fees required by the regulations imposed by your country. If such fees apply where you live, you are responsible for paying them. You'll find more information about that at your local customs office.