Your invoice will quote an expected ship date. However, we contact each buyer to let them know the actual ship date(usually sooner than the invoice states-special orders and handmade excepted).
Our standard shipping is USPS first class with delivery confirmation and USPS first class international(customs number / no tracking/ no confirmation/no insurance).
Expedited, insured, registered, shipping options are available. If you would like the fastest standard shipping Paypal payment is best.
INTERNATIONAL SHIPPING INFORMATION: Packages are sent USPS first class international. This service provides a customs number that will be forwarded to you upon receipt at the post office. The number is for use in checking proof of shipping as well as confirming arrival at your local customs office.
Standard first class international does not provide tracking, registration, or insurance. It does not provide proof of delivery at your home or office nor any guarantee in the event of lost, stolen, or damaged packages. If there are any applied import taxes, customs fees, or other, these are the responsibility of the buyer.
USPS and Etsy Shipsurance offer shipping upgrades as preferred and we are happy to quote a price and adjust as requested. studioUBB
PAYPAL is our PREFERRED method of payment. Please note that we currently honor your preference to pay via direct checkout and that it may add 1-3 business days to shipping times.
Returns & exchanges
Allowable returns are based on merchandise purchased, reason for return, and compliance with return policy(time limit 3 days from received delivery). There are exclusions to what is able to be returned. Non-allowable items are as follows; all cut chain footage to include custom finished chain, special order supplies, custom metal requests, special order metal, custom jewelry, special order supplies, any purchased item that has been altered or used in any way.
If you are in need of returning an item, please contact us within 3 days of receipt. Do not open the package, attempt to use the item or alter it in any way.
Our items are tested to be sure we meet "as stated in listing" condition. Please do not use/break an item. This will negate the return requirements unless the item can be proven defective. Items should be protected during shipping by purchasing insurance. We do pack each item with extreme care and so not to bother the other items. We ship in boxes or mailers with box surround.
Items are photographed in macro setting making detail easy to see but also magnifying the products. Sizes are stated and if omitted or unclear please do check with us before ordering. We are happy to provide additional photos to help.
Please email your inquiry to firstname.lastname@example.org with your state re-sale license and/or federal tax ID attached.