I ship all items via Canada Post and will combine shipping cost on multiple purchases. I charge as close to actual shipping cost (and sometimes less) as possible and will refund significant over charge.
SHIPPING WITHIN CANADA: All items to destinations within Canada will be mailed Regular Parcel. It includes tracking and delivery confirmation, which I will provide once parcel has been sent. Small items will be sent Letter-mail (no tracking).
Delivery times vary but items will usually be delivered within 7-10 business days.
SHIPPING TO USA: Items with destinations to the US can either be mailed as Light Packet with no tracking or as a Tracked Packet, which includes tracking and delivery confirmation. You will have an option to select this at check out.
Delivery times vary, but items going to the USA will usually be delivered within 10-14 business days.
Please contact me if you want to inquire about shipping upgrades (other carriers, quicker shipment, etc).
Buyers in countries other than Canada & US; please contact me for shipping cost.
NOTE that orders shipped to countries outside of Canada may be subject to taxes, customs duties, or other fees imposed by the destination country. Charges for customs clearance is the responsibility of the buyer. Please contact your local customs office for further information. Customs clearance can cause delays beyond the original delivery estimates.
Payment options are available on the shipping tab of the item listed. Payment must be cleared before item is shipped.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your purchase, you may ship it back within 15 days of receipt for a full refund, excluding shipping costs. The item must be returned in the same condition and packaging in which it was sent out. The buyer is responsible for the cost of the return shipping costs. Please contact me prior to returning an item. Refund will be given upon receipt of the item.
If the reason for return is an error on my part, I will do a full refund upon the receipt of the item providing it’s returned in the same condition and packaging in which it was sent out. I will refund the cost of the items as well as all shipping costs. Please contact me prior to returning and item. Refund will be given upon receipt of the item.
Colours – Every attempt is made to show the colour of the item as accurately as possible, but keep in mind that different monitors show colours differently.
Feedback - I appreciate buyer feedback as it will help me grow and improve my business, but it is not required
All of my items come from a smoke free home. All items are stored in a closed off area not accessible to our cat.