All parcels are shipped via Australia Post with tracking. We ship to only Australian addresses from the inner west of Sydney.
Orders take 1-3 business days to be processed prior to shipping. Please allow extra time for custom listings, large or wholesale orders. Shipping time is reliant on Australia post. If you would like an estimate of the delivery times, please visit the below website: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
If you require express shipping, please contact us prior to purchasing and we will provide a quote.
We ship all orders to your ETSY address, it is the buyer’s responsibility to ensure their address at the time of purchase is correct. We do not take responsibility for lost orders due to the incorrect address being provided.
Any overpayment of shipping and handling will be refunded.
We accept Paypal only. Even if you don't have a Paypal account, you can still pay with your Credit Card through Paypal.
If you pay via PayPal e-cheque, please allow 3-7 days for the cheque to clear prior to your order being ready to be shipped.
If you are having trouble paying with Paypal, please refer to this article: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Returns & exchanges
Unless an item is faulty, all sales are final. We do not refund for change of mind or incorrect choice. We do our best to review all items prior to packing the orders. If for some reason an item does not meet your expectations, please convo us and we will review on a case-by-case basis.
We do not take responsibility for the follow issues: - Colour difference. There can be variations to colours due to different monitors/screens. - Size, quantity, design etc. It is the customer’s responsibility to read the item descriptions carefully prior to purchasing.
If a product is damaged during shipping, you must contact us within 3 days of receiving your item with photographic proof in order for us to review the damage and asses if we can offer a replacement or refund.
Wholesale orders are welcomed. Please contact us for a quote. Minimum quantities apply.