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- Question? Contact the seller
If you do not see what you are looking for, please contact us and we will be happy to make a custom order for you or answer any questions.
Do to the custom nature of our products, we do not accept refunds/exchanges, but please contact us if you have any problems with your order.
Orders are assembled and shipped according to your event date. This is to ensure all parties receive their items in time for their event. Please make sure to include your event date in the “Notes to Seller.” If your event is within 7 days, please contact us before ordering to ensure we can accommodate your order.*
Current production time is 4 weeks. We ship all orders First-Class via USPS. First Class has an ESTIMATED shipping time of 2-5 Business days, but can take up to 15 - depending on weather conditions and local Post Office. You can upgrade your shipping to Priority Mail. This option has a delivery time of 2-3 business days. Even when upgrading your shipping, regular production time applies! Keep in mind shipping times are estimated, but not GUARANTEED as our shop has no control over how quickly the postal service will deliver your item!
Orders are sent to the address on your Etsy account. Before placing the order, it is the Buyer’s responsibility to verify the shipping address to determine if that’s the location the buyer wants the item to be shipped. If the buyer would like the order to be shipped to a different address, please include this information in the note to seller section during checkout. Please note there are no refunds issued for shipment to incorrect address provided by the buyer. If the item is returned to the seller due to an incorrect address provided by the buyer, the buyer will need to purchase shipping again in order for the seller to resend the item.
At this time we only ship orders to customers in the United States.
**ALL** communications will be sent via Etsy. Please refrain from sending e-mails to my regular e-mail address as it is very difficult for me to keep track of requests, etc. this way. Thanks so much for understanding!