I aim to ship within 24 hours of purchase though in some cases (such as weekends) this may be extended.
UK postage - I ship by first class large letter which should reach you within 1-2 days (excluding weekends).
Europe, USA and ROW postage - I ship by Royal Mail airmail which should reach you within one to two weeks.
If a parcel goes missing, I will make a claim through the Royal Mail and once made I will ship a replacement, alternative item or a refund depending on which you would prefer.
An accurate CN22 form has to be completed for all orders outside the EU and you are responsible for any import duties or taxes incurred on receipt of the parcel into your country.
Payment is generally due at the time of purchase by Paypal.
Returns & exchanges
I am willing to accept returns/exchanges up to a month after purchase, however, only the cost of the items will be refunded and all shipping costs will be the responsibility of the buyer. Items must be returned at your expense in original, unused condition with original display cards and pins.
I am willing to accept wholesale orders from yarn shops both online and retail, just send me a message with your requirements and I'll see what I can do.