Yes, I know, I KNOW! Shipping is freakin' expensive. There is no shipping calculator on Etsy for each state. So, on that note I have to figure costs going from way up here in Maine to the farthest point from me in California. I will refund some shipping charges if you end up over-paying. I do the refund back to your credit card or your Paypal account. You can always email me with your zip code to get the going rate.
We ship with USPS and are very happy with the speed of delivery and care of the packages. Your pottery will be wrapped in new bubble wrap so please help the environment and re-use it or recycle it! Since we ship Priority Mail you will get your package quickly (three to four days). Also, unlike parcel post, Priority Mail gives a tracking number so you can see the progress of your package as it crosses the country.
Your package will be insured for the full value of your pottery.
International buyers: at this time we only ship a few of our smaller items internationally. We will ship First Class International with a customs declaration. You as the buyer are responsible for all duty, fees and taxes. No, I will not mark a package as "Gift" so you can avoid paying those fees as that is illegal. Delivery dates vary from one country to another. It could be as long as 3-4 weeks. Please understand it is out of our control.
Please be sure to enter the correct shipping address. Customer will be responsible for all associated costs with re-shipping to a new address.
Returns: we will accept returns within one month but you must email us ahead of time letting us know you are returning it. Returns are for store credit only. You are responsible for return shipping costs.
We love Paypal and hope you do too! You may also pay via credit card during the checkout process.
Returns & exchanges
Damage in transit: we need to know immediately! So, once it arrives please open and inspect it. If broken, SAVE ALL THE PIECES AS WELL AS PACKING MATERIAL. Then, email us asap at email@example.com or convo us via Etsy. In stock items we will replace immediately. One-of-a-kinds and seconds are refund or store credit, whichever you prefer.
If you are unhappy with your item please convo me here on etsy or email me at info [@] tbpots. com
Please note we travel to shows FREQUENTLY and are gone for five days at a time. Email is the best way to keep in touch with us. When we return we will get in touch with you right away! We do our best to ship within 24 hours of receiving your order but if we are away at a show we will let you know the quickest shipping date so you aren't guessing at when your package will arrive.