Once the payment is received, I’ll pack your order and ship the item ASAP within 1 - 3 business days.
ADDRESSING: The items will be shipped worldwide to the address you have provided on etsy.com. Please, make sure your Etsy address is correct. However, If you would like to use another address for receiving the item, please let me know as soon as you place the order or in advance!
SHIPPING COMPANIES: All purchased items will be shipped via registered priority air mail using the Bulgarian official Government Posts services. The list of worldwide partners responsible to deliver the package to your door is available here:
TRACKING: The tracking number provided by the Bulgarian Government Post service shows the movement of the package until it leaves the country. Next tracking update is when the package enters your country. Your local delivery companies (available in the link above) are responsible for providing the tracking update. However, some post operators in the countries such as Australia, Canada, United Kingdom, Germany and some more, do not update the tracking information. It doesn't mean your package doesn't move to you. Please, be patient and consider the estimated delivery time for your package.
IMPORTANT NOTES: I'm not responsible for any wrong addresses provided by you, as well as any packages considered as "UNCLAIMED" by the delivery company. Please, take a responsibility if you are not home when these companies try to deliver your purchased item to your door. You will find a delivery note put by them and, please, do what is necessary to have your package.
Also, please, consider that the buyers are responsible for any country or customs charges, taxes or additional postal fees.
DELIVERY TIME: Europe: 4 - 10 business days. North America: 7 - 20 business days. Everywhere Else: 7 - 20 business days.
Delay is possible due to Christmas, Easter or other Holidays. If you do not receive your item within 22 business days after dispatching, please contact me and I'll do my best to resolve the problem.
COMBINED SHIPPING: I will arrange a personal shipping price for you if you would like to purchase several items. Just let me know prior to purchase!
For US buyers: Please NOTE:
The items usually enter the US by way of NY. Delivery time is different depends of the distance from NY. Once the item enters NY, USPS will take care for the package, so if you are in the states far away from NY, expect several more days until item is delivered to you.
HOW TO PAY: TheVintagesTreasures shop accepts PayPal and Direct Checkout -- Credit cards, Debit cards or Etsy Gift cards.
OTHER COUNTRY TAXES: I recommend international buyers to take information about any country or customs taxes in their own country. All country or customs taxes are buyer's responsibilities.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
As soon as you receive the item, please check it! If the package or goods are damaged or destroyed, ask the delivery company for a statement of facts and fill it in 2 copies. You can refuse accepting the items in such cases.
Please, NOTE! All item are sold in their AS IS condition; however, customers’ satisfaction is the most important for me! If you are not satisfied after receiving the product, please contact me within the first week of the delivery.
You can return the item, after the purchase. Shipping costs are non-refundable.
All of my items are photographed by myself and I always try to provide you with the most accurate images. Please, BE AWARE, the colors of the products could be slightly different due to the lighting effect or type of your monitor, tablet, or cell phone.
Vintage items are expected to have some wear and I always try to do my best to describe the item carefully. If you have any questions or would like to have additional information or pictures of the items, please let me know prior to the purchase.