Current Production time frame is: 7 business days.
If you need your item next day please convo us so that we can let you know the rates and pricing options.
We make items in the order that they are received. If they are ready sooner we will ship them as soon as we have finished and packaged your order. You will receive a shipping notification email when your order ships. You can also see in your Etsy account under purchases if the status is changed to shipped.
We currently accept Paypal. An existing Paypal account is not required to pay via this method. If you would like to pay with any major credit card, simply select Paypal as your method of payment in the Etsy checkout, click on the green "Pay with Paypal" button, and follow the steps to pay with a credit card. Paypal will simply facilitate the transaction.
If you pay via echeck with Paypal it takes 3-5 days before the payment clears. Your order will not be started until the payment has been cleared. This delays production time by 3-5 days.
Returns & exchanges
All personalized items and made-to-order products require payment in full upon order. Because these items are created to your specifications, HeartoftheBull cannot accept returns of personalized or made-to-order items.
Please check the order confirmation that we email to your Etsy account email. The information in this email is how we will make your order. We need to know in the first 24 hours if you need to make a change to you order.
HEARTOFTHEBULL FREQUENTLY ASKED QUESTIONS (FAQ’s)
Thank you taking the time to review HeartoftheBull's FAQ’s. If you did not find the answer to your question, or if you still have further questions please send us a convo and we will be happy to help. We usually respond within 3 hours during business hours Monday - Friday.
1. What is the correct format for a Monogram?
The traditional Monogram Initial order is as follows: First Name, Last Name, Middle Name. Example: Jane Marie Smith = JSM
2. Where do I put the personalization info for my order?
At checkout there is a text box for notes to seller. In each of my listings I have “PLEASE PUT IN NOTES TO SELLER AT CHECK OUT:”
You can copy that info and fill in the required info. Orders that are submitted with all the personalization info complete allow for me to start on making your items. When this info is missing we will send you a convo or email and your order will be in the waiting queue until the info has been provided. The order processing time frame starts once we have all the missing info.
ORDER TIME FRAME & CUSTOMER SERVICE
1. How long does it take before I receive my item?
The delivery of your item is based on 2 factors – production time and shipping time. We try to make and ship all orders in an efficient and timely manner. Depending on current volume of orders and season, we have 3 order processing time frames; 7 business days, 10 business days, and 14 business days. You can see my current order time frame listed here:
** We are currently at 7 Business Days**
We are not able to start setting up your lettering or embroider your order until we have all the details required for personalization of your order. If we receive an order with information missing we will send you an email or convo requesting the missing info.
Once we receive a response back your order will be added to the current orders to be processed. The 7 business days starts at this point as this is when we can actually start on making your monogrammed item.
2. I sent a convo message how long until I receive a response?
We try to answer convos in a timely manner, in 2-4 business hours from receipt (Pacific). At peak or holiday times it may take 5-12 hours for us to reply. If it is after 5 pm or on the weekends it may be the next business day before you receive a response.
3. How do you ship your items?
Orders to the USA, all orders are shipped USPS. All items are shipped using 1-3 Business days USPS Priority Mail, unless otherwise discussed prior to purchase. If you need your item sooner, please contact us via Etsy Convo with the zip code and the date you need the item(s) for and we can check into the various shipping options