All items featured are made to order, nothing you see is read-to-ship!
Items are created and shipped in time prior to your party date.
SHIPPING: ALL ITEMS are shipped through the U.S.P.S. Priority Flat Rate. Typically it takes about 2-3 days to receive once order has been shipped. I will provide a tracking number for you when the item(s) is sent, through Etsy Shipping Notification. **I have no control over lost or misplaced packages due to the errors of the U.S.P.S** **Once item or package is in the hands of the U.S.P.S. I cannot be responsible for them**
PACKAGING: Depends on the item that you order. Invites are generally in a small flat rate box (depending on amount ordered) or flat rate envelope, larger orders will require a medium or large flat rate box.
INTERNATIONAL: I DO NOT SHIP INTERNATIONALLY AT THIS TIME! SORRY!
**Hillman Handmade will do it's best to ensure that your package will be delivered in it's best condition. My shop, nor I, am responsible if your package is late, lost or damaged once it leaves my hands. :)
I accept payment through Etsy. Items are not started until payment is recieved. All payments must be cleared before your items are started and/or shipped.
Returns & exchanges
Our goal is to give you exactly what you want at a fair price :)
Custom orders are not refundable/exchangeable unless there is an error on my end. Returns will be done on an individual basis, please contact me if there is an issue.
Orders that are cancelled before they have been shipped WILL NOT BE REFUNDED if they have already been cut and assembled.
-----------CURRENT TURN AROUND TIME------------- PLEASE ALLOW 5-7 BUSINESS DAYS TO CREATE YOUR ITEMS ONCE PAYMENT HAS CLEARED. *Business Days are MONDAY - FRIDAY* NO ITEM(S) WILL BE STARTED UNTIL PAYMENT HAS CLEARED. ----------------------------------------------------------------------
***PLEASE NOTE: ALL ITEMS SEEN IN SHOP ARE HANDMADE. HILLMAN HANDMADE DOES NOT CREATE PHOTO INVITATIONS JUST YET :)
**FOR CUSTOM ORDERS*- -IF THERE IS SOMETHING IN MY SHOP THAT YOU DO NOT SEE AND ARE INTERESTED IN SOMETHING BRAND NEW... PLEASE ALLOW 1-2 WEEKS FOR CREATION. I CANNOT PROVIDE A BRAND NEW INVITATION OR DESIGN OVERNIGHT. I AM SORRY BUT I ASK FOR AT LEAST 1-2 WEEKS (BUSINESS DAYS ONLY) **I LOVE CUSTOM ORDERS**
INVITATIONS: Please provide all of the details; name, age, address, etc and PARTY DATE IS A MUST! I work based on priority of party date, not on order placed. I ask that you please order your invitations NO LATER than 2 weeks prior to party date! This is to ensure that your order is created and shipped to you in time and your guests will also have enough time to rsvp and make arrangements :)
BANNERS: Please provide a party date! I work based on priority of party date and not when the order was placed. I ask for at least 14 days prior to party date so I can ensure you are getting your order on time and it is perfect before being shipped out.
RUSH ORDERS: Contact. All rushes need to be approved with me.