I will post the work that you have ordered to you as soon as possible. If you have special requirements about timing, please let me know.
To date, I am not aware that customs duty has actually been changed on any of the items I have sold. However, in the event that it applies, I am not responsible for any customs duty. My art is very reasonably priced and does not take these costs into account.
Air mail is my preferred means of delivery from Australia. If you require a different postage method, please message me and I can arrange this for you. Additional postage charges may be applicable for this service.
Paypal, credit card and direct bank transfer are all available :)
Returns & exchanges
If you are in any way unhappy with your purchase, please contact ME (via a personal message) in the first instance and I will do my best to fix the problem for you. I take a lot of pride in my work, and am anxious to ensure that all my customers are completely satisfied with what they have bought.
In the event that you would like a refund, I will take responsibility for my art, and refund the price of your painting. It is not possible to refund postage costs. The cost of postage to return an item is also your responsibility.
Custom orders may take a little while to prepare and to varnish. (It is not possible to pack or varnish your product while it is still wet.)
If you have a specific time frame in mind, please feel free to message me to see what I can do for you.
I love making custom art for people. It gives me a real thrill to help you design something that is specifically for you.
Please note that I retain all rights to all the paintings I paint.
If you would like matching cushions for your artwork, please contact me.
I am also able to combine any of my designs, or produce smaller/larger versions.