Shipping: I ship with USPS-First Class mail. Priority mail is available for an extra charge and I require signature confirmation and insurance on all packages over $100. Please keep in mind that Processing times do not include weekends, holidays, or the day that the order was placed.
If you need something delivered by a certain time, please let me know, and I will try to accommodate your request.
I provide a tracking # with all orders, and if for some reason your order is confirmed as delivered and you have not received it, please contact your local post office with your tracking # For any info they may have regarding your order.
*** I only ship to the address listed on your Paypal or Etsy account. If the item is a gift, please have the name and address changed in your Paypal or Etsy account prior to checkout. ***I can even include a gift card with your item at no additional cost!!
Please note; *** I can not be held responsible for items sent to a wrong address provided by you that are not returned to me.
: I accept payment thru Paypal and direct checkout. If you pay with an e- check thru Paypal- It usually takes 3-5 days to clear. Your order will not be processed until payment is cleared. I also accept Etsy gift cards
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Returns and exchanges: These items are customized and personalized so I do not issue a refund if a mistake was made due to customer mis information, so be sure to doublecheck all information in your notes to seller section. If however, a mistake was made on my part , I will be happy to exchange the item or accept a Return of the item for a full refund.
*** once I hear back form you that your order was received and you are 100 % happy with it, I will consider the transaction complete.
Feedback: feedback is important in my business so if you are not completely satisfied with your order , Please don’t hesitate to contact me. If you are happy with my work- please take a moment to leave a review for my shop!!
Custom Merchandise: StarCrossedLullabyes uses only quality merchandise and fabrics for all of my custom items. However, embroidery is a process and tho there are rarely problems, the machines are not infallible and sometimes mishaps occur.
If you employ me to custom embroider merchandise that has been provided by you, the client, I CANNOT BE HELD RESPONSIBLE TO REPLACE YOUR MERCHANDISE IF IT IS DAMAGED IN THE EMBROIDERY PROCESS.
Laundering Tips for your Timeless Treasure: For optimum results, I recommend handwashing your item with a mild detergent in cold water. Pretreat stains with a a color safe, non-bleach stain fighter. Oxyclean is not recommended as it is known to cause bleeding of colors. You may also wash the items inside out in a cold /delicate/ short wash cycle. If there are ribbons or embellishments you may want to place the item inside out in a pillowcase or lingerie bag to prevent damage.
For best results line-dry your item or lay flat to dry. It is fine to iron your item if needed, but DO NOT Iron directly on the thread or embellishments. Ironing inside out is best and prevents discoloration of the design and its features