I ordered this in the height of Christmas shipping time. I was anticipating a significant delay in receiving the product but after about a month I looked at the tracking only to find that the tracking information had my package in Poland. I contacted the vendor and she responded immediate. I believe it was stuck some where here in the united states and/or in the tracking number as the package arrived at my house the following day. Greatly appreciate the immediate response by the vendor. The product looks beautiful and I can't wait to incorporate it into my work!