❤ Please verify that your ETSY address listed on your order is CORRECT, for this is the address that prints on my shipping labels. I will not be responsible for any items shipped to the wrong address because of multiple addresses or incorrect addresses. If you 'upgrade' shipping make sure the correct address is on your order. We do not 'check' to make sure they match. It is your responsibility.
❤ If you wish your item shipped to a different address than your Paypal address, PLEASE MAKE THE NECESSARY CHANGES ON YOUR PAYPAL ACCOUNT at the time of payment.
❤ I am not responsible for any delays or non delivery of items caused by incorrect and unconfirmed addresses either on Etsy or Paypal.
❤ You are responsible If you choose to have something delivered to an apartment building or office building and the USPS shows it's delivered and you have not received it. You need to contact your PO or mail carrier. ❤
❤ INTERNATIONAL ORDERS are shipped USPS first class and offers delivery time of 1-4 weeks AFTER our normal processing time. We cannot control how quickly your customs takes to move mail, particularly during peak holiday times.
❤❤ During busy times we don't READ the order until we sit down at the bench to fill it. If you need it by a certain date....CONVO us first and ask if it's possible. ❤❤
I prefer Paypal or Credit Cards via Direct Checkout.
Returns & exchanges
Please notify me within 24 hrs. of delivery on any damaged goods.
❤ PLEASE NOTE: If you make a mistake on your order....we are NOT responsible because you 'told' us something different in a convo or email. We take the order itself to the studio workbench. With the deluge of orders, we don't 'notice' or 'question' if you put a different spelling or date, so check your order carefully before submitting***
❤ Refunds can not be issued. Notify me within 24 hrs. of receipt of item and I will be happy to correct any problem that is artist error. Before we can correct items, you must send back the incorrect piece before replacement will occur. ****PLEASE GET A TRACKING NO IF YOU SEND SOMETHING BACK TO US****
❤❤There are NO refunds on custom items. You MUST get return authorization before sending back an item. At that time, there will be a restocking fee equal to 30% of the item’s value. Shipping is NOT refundable. ❤❤
❤ All components of your creation are under warranty for 45 days from the date of delivery. Should your jump rings loosen or chains break from normal wear and tear during this time frame we will replace them for you free of charge. *** After that period there will be a minimal fee to replace broken/loosened components.*** Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned.
❤ Chains are guaranteed for 4 weeks from time of delivery. If you ordered the wrong size chain and want to exchange it...you have 2 weeks from receipt to exchange it.
***The letters on my hand stamped pieces are stamped one-at-a- time (by ME!) so they are not perfect. This lends itself to the unique handmade look of each piece. No two creations are ever exactly the same. Letters, numerals, etc. are not always perfectly straight and/or aligned. Spacing may vary. These are features that make your piece a unique, One-Of-A-Kind. Darkening may also vary.***
Sterling silver, copper and brass items do eventually need to be polished. Darkening may fade. This is a natural process that occurs when wearing sterling silver accessories. You received a little sheet of instructions called Jewelry Care with your purchase that says:
Hand Stamped Jewelry Care
Our jewelry is NOT waterproof...so remove it before swimming, showering and sleeping to avoid unnecessary wear on your jewelry. Protect if from vigorous activity or harsh cleaning chemicals.
Sterling silver, copper and brass tarnishes from humidity, heat, moisture, lotions, etc, so it’s best stored in a plastic zip-lock bag. Use the polish pad we included with your order. More are available in our A La Carte section.
Do NOT use: polish creams, dips, or liquids, which will remove the oxidization. Do not spray your jewelry with perfume or sunscreen.
****Please Note: When giving these items to children, you assume FULL responsibility of the child's wear and use of the item.****
You can find us online at rosecreekcottage.com and at our blog: