Items will normally be shipped within two working days of purchase. They are sent by First Class Royal Mail to the UK and Standard Airmail to the rest of the world.
I state clearly on customs forms what my packages entail so any charges are for the buyer to pay.
Payment must be complete before shipping will take place.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Breakables will be refunded if they arrive damaged (but I pack them extremely carefully) non-replaceables (ie. vintage and OOAK items) will also be refunded- with proof of breakage or damage. The refund will not include the cost of return postage to us.
I ship only to the address given here on Etsy. It is your responsibility to check the address is correct during checkout.