Items will be shipped within 2 business days after receipt of payment. If paying by e-check via PayPal please allow for extra 4-5 days for the check to clear.
Please make sure your shipping address is the Etsy confirmed address.
Insurance is included up to USD 100. Contact me if you require extra coverage.
US CUSTOMERS: Most packages are shipped via USPS Priority Mail or First Class Mail with tracking info.
It is very rare for a package to get lost. Please contact me immediately if you suspect your order has been lost so I can use the tracking info the USPS provides to see if they can track it down. INTERNATIONAL CUSTOMERS: International packages can be sent via Priority Mail International (takes about 6-10 business days to arrive) and Priority Mail International Express (takes 3-5 business days to arrive). These expedited shipping options are available at checkout. CUSTOMS/VAT INFO: Sometimes customs fees are assessed when your item arrives in your country and an import VAT (value-added tax) is applied. Please be aware of what your country's import VAT rules and limits are. I WILL NOT PAY FOR CUSTOMS DUTIES/HANDLING FEES APPLIED ONCE YOUR ORDER ARRIVES IN YOUR COUNTRY. The UK in particular has a very low limit (15 pounds sterling) for imported goods and will charge both import duty as well as a handling fee for orders exceeding this amount. These fees are not included in the shipping charge you pay to me. That only covers my cost to ship from the U.S. to your country. Please look up these costs PRIOR TO PURCHASE.
***I also cannot be held responsible for international packages lost if they were purchased without tracking.
I accept payment via PayPal.
All items must be paid for within 24 hours. If you need extra time, please contact me to let me know. Transactions not paid for within 3 days of purchase will be cancelled.
Returns & exchanges
If for any reason you are unsatisfied with your purchase, you may contact me for a refund or exchange. The customer must contact me within 1 week (7 days) of delivery (as confirmed by USPS tracking info) and item must be returned in an unused condition (not washed or used in any way). Shipping costs are non-refundable and buyer must pay return shipping to return the item for a refund. In the event of an exchange, buyer must pay for return shipping of unsatisfactory item and to have a new item sent in its place. The items must be returned in original unworn condition during 10 business days. If purchase not will be returned during 10 business days, money not return. In the event an item arrives to you in a damaged state, please contact me immediately so we can work out a mutually agreeable solution.
LOSSES: All domestic packages are now sent with tracking info so we can track down a lost package. If through some rare, but major screw up on USPS's end, the package is truly lost, I will be able to offer a refund minus shipping fees + cost value on the lost item(s). In some cases, I may be able to remake the item, but many of my items are one of a kind, so it may have to be substituted with an item of a similar value. I will work with the customer to see what can be done in this case. Customer will be asked to pay for additional shipping charges for the second item. For international buyers: The above policy for domestic losses now applies to the following countries because delivery confirmation is now included: Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Israel, Netherlands, New Zealand, Spain and Switzerland.
Because I cannot add delivery confirmation without incurring a huge shipping fee, international buyers to countries other than the ones stated above assume all risks if a package is lost. I will not offer a refund or send out a replacement item for lost packages. If buyer is willing to pay the extra shipping fee to have the package sent with tracking info, I can set up another invoice to make up the difference.
FEEDBACK POLICY: goodmarvin appreciates your positive feedback. If for some reason, you are not satisfied with your purchase, please contact me first prior to leaving NEGATIVE OR NEUTRAL FEEDBACK. I will do my best to come up with a reasonable solution for both of us. I am a very small business, so having satisfied customers really does matter to me :)