Shipping to EU countries takes about 3-5 days. I can not guarantee the dates or take any responsibility on mail delay. If you wish to guarantee your items in 3 days in Europe or 5 days in rest of the world I must send you the items in Express mail and there is an extra charge for that. Before buy convo me so I can weight the items and give you the exact price for shipping in pexpress mail.
Currently I accept payments via PayPal and International Bank transfer too. If you choose that option please convo me so I can give you the bank account information necessary.
Returns & exchanges
I will refund damage items, wrong colors and sizes. I will not refund custom orders!
Pom Poms: If you open your package and have received the wrong colors, please do NOT puff up the poms! I can only replace unpuffed poms. Let us know you would like an exchange immediately, and if time allows we will mail you a new package of replacements. To ensure this doesn’t happen, please follow these guidelines: - Please feel free to ask as many questions about color and matching as you need to feel confident with your color choices! - Only write your color choices in the Etsy checkout “message to seller” box. - If it is our error, contact me to replace items. The honeycomb paper balloons are very fragile and can have problems with the glue if they are not properly open. I can refund those items if you have any problems in opening them. Convo me please before feedback.
International bank transfers are not totally refund. If the refund transfer has expenses they will be paid by the buyer. If you have the chance, always buy with PayPal.
In case of delay of the mail company we always have to wait 2 months before refund or if it's your preference, making new ones. I must certify the items are lost and just not delayed.