U.S. orders are shipped First Class Mail. Shipping is $2.30 and we will combine shipping with multiple cabs. It will be $.30 each additional cab.
Canada and European countries are shipped First Class. Shipping cost is $6.75 and multiple orders (up to 6 cabs) are combined.
Any questions please contact me for shipping before buying.
INSURANCE- (U.S. orders only) We are not responsible for lost packages or seriously demaged packages. If you have concerns and want insurance, please message me BEFORE buying with your request for insurance. We will be happy to add it on. It's usually about $1.75 extra.
NOTE: If your order is over $110.00 we will pay for insurance free of charge. Just ask us to add it on. (U.S. orders only)
PAYPAL is preferred but we now accept Etsy gift cards and Visa.
It will take 3 days to mail out an order paid with Visa or Etsy gift card. That's the time it takes for the payment to reach the bank account. I can not mail order before the payment has cleared in our account.
Payment should be made at the time of purchase.
RESERVES - Our reserve policy: We do not reserve cabs for anyone at the moment. We want to keep it on a first come first serve basis.
Cancellations: We accept cancelations the day of purchase only. If you cancel an order the day of the purchase, you are responsible for any refund fees charged to us by etsy. Usually $1 - $3.
Returns & exchanges
We have a limited 5 day return policy, money back minus shipping. We only accept returns on defective stones. If the stone is defective in some manner that effects the beauty or stability of the stone due in someway by us or unseen defects in the stone. We do not accept stone returns because the color or pattern is a little off or is slightly different then the buyer expected. Because we make every effort to give an accurate description and accurate photo(s) of our stones. Keep in mind, there is always a little play in color and brightness for every monitor and some color shades. Thats the nature of buying online.
No "remorse" buying returns. Please only serious buyers. We love our customers and really strive to make them happy. Please make sure you want the stone before buying. Thank you.
If we do issue a refund for anything other then a defect, the customer will be charged the Etsy cancellation fee. Usually $1 - $3. (To be taken from the refund).
We try to ship within 3 to 5 days of purchase. If you need it fast, we can get it to you quickly. If you need it yesterday, just let us know and we'll be sure to get it out fast.