Please confirm your mailing address at checkout. Lucky Lou Creations is not responsible for undeliverable or lost packages because the incorrect address was provided at time of order. The buyer will be responsible for the cost of re-shipping the item to the correct address.
Items are shipped via the United States Postal Service (USPS) using the method selected at checkout. Depending on the USPS delivery method you select at checkout, your order could take 2-10 BUSINESS days to receive. These are estimated delivery times provided by the USPS and sometimes there are delays. Lucky Lou Creations is not responsible for delays during delivery caused by the USPS. Please note that USPS tracking information is sometimes slow to update.
INTERNATIONAL ORDERS: The buyer is responsible for any customs fees, duties, tariffs, taxes, additional postage or other charges that may be assessed upon entry to your country by customs.
We accept payment via Etsy Direct Checkout (Visa, MasterCard, American Express, Discover), Etsy Gift Cards, and PayPal.
If you need to cancel an order, please do so within 24 hours of placing the order. We cannot cancel or refund an order after 24 hours.
Etsy allows only one coupon code per order. Coupon codes can only be applied to new orders, not orders that have already been placed.
Returns & exchanges
All of my items are made to order. If there is any reason you are not happy with your order, I will be happy to discuss. Please send me a conversation within 3 business days of receiving your order. Buyer is responsible for the cost of making an approved return.
Custom orders available upon request! Please don't hesitate to send me a conversation to discuss the details. Thank you!