We offer FREE SHIPPING on most of our products. We aim to dispatch the item within 1-2 working days of receiving payment (dispatch days may vary for custom orders). We ship to most of the U.S contiguous location, as well as Canada, UK, Australia, and most of Asian and European Countries. (*Please note: Free S&H is for USPS ground standard shipping. On most of the fine jewelry items we use FedEX delivery service. Express delivery or priority mail rates are available on request. In case you prefer special shipping service, please check out the shipping options on the listing or contact us for a quote before the item is dispatched. Our working hours are Mon-Fri. Except holidays.Thanks.)
We believe that our best interests are aligned with those of our customers; Therefore when you purchase multiple items which include non-free shipping items we are always happy to COMBINE SHIPPING when requested.
*For all international buyers: When international customers purchasing outside the USA and paying in USD will be subject to charges for shipping and any other applicable duties or taxes. The tax and duties on all international orders will be paid by the buyers. * Shipping costs on return or exchange from International buyers will remain the responsibility of the BUYERS IN ALL CASES. Thank you.
*Please note: We can NOT be held responsible for items marked "delivered" but claimed by the buyer to have been lost or stolen following USPS delivery. Thanks for your kind understanding.
We take payment of paypal and major credit cards through etsy. We also take etsy gift cards and vouchers.
Returns & exchanges
100% Satisfaction Guaranteed or Your Money Back. Everything listed here has been very carefully selected and we hope you will love them as much as we do. However, if you have any problem or simply change of mind, we will accept returns subject to email notification within 24 hours after you have received the item. Please make sure that all returns would be boxed and packed securely for shipping. Returns must be sent via a track-able insured method. Replacements will be exchanged or refund once we receive the goods in its original packaging and re-salable condition. The return postage costs will be paid by the buyers. Please kindly understand that we are not able to process returns on customized pieces due to the Etsy store policy. Thanks.
*Please note: computer screens have chromatic aberration, especially between CRT screen and LCD screen. We can not guarantee that the color of our products will be exactly the same as the photographs you see.
If you would like to see more of our products, please visit our website : http://www.lilytreacy.com. Thanks!