Your Prettie Parties purchases are shipped from Phoenix, Arizona USA
All orders will be shipped Monday - Friday. via USPS excluding holidays and weekends!. Please let me know prior to your purchase if you need your order sent priority mail.
All orders are packed with special care - lots of attention is given to make sure your item arrives in perfect condition. I cannot be responsible for any damages or lost items caused by USPS. Once I place the item in the mail it becomes the responsibility of the USPS or International Post. If you would like to add insurance, please let me know and I will adjust the shipping rates accordingly.
International buyers are responsible for all customs charges and/or taxes that their package may acquire. They are not included in shipping costs.
If your Etsy and PayPal shipping addresses do not match, please let me know when ordering which address to ship to. I will ship to your ETSY address unless stated otherwise. If you would like your order shipped to a different address, please let me know at the time of purchase.
All printable products are offered as an Instant Download.
I accept payment via PayPal, Credit Card or Etsy Gift Card
Returns & exchanges
If you are not satisfied with the quality of the product, I will refund the total amount for the order less original shipping costs, once the product has been returned to me in the original condition within 14 days of initial delivery. The buyer assumes all return shipping charges.
Due to their customized nature, personalized items can not be refunded or exchanged. If there is a mistake on my end I will replace the item free of charge.
Customer satisfaction is my number one priority. If for some reason you are not satisfied or have any concerns regarding your purchase please do not hesitate to contact me before posting any negative or neutral feedback.