Item is shown encased in a veneer finished gallery style wooden frame which is sold separately. If you prefer your design framed, just add it to the shopping cart from our shop homepage when checking out. Framed designs will arrive professionally shrink wrapped to protect your creation while making gift wrapping convenient and easy!
The embellished background is crafted to accommodate a standard 4x6 photograph, which we will happily insert on your behalf at no additional charge. Simply start a conversation with us and attach your digital photo, and we'll take care of the rest!
Our sturdy, easy-to-hang gallery style wooden frames are quality crafted and sealed with furniture grade veneer available in seven (7) different finishes. Each comes complete with shatterproof acrylic glazing and wall mounting hardware.
All standard shadow boxes will arrive professionally shrink wrapped to protect your creation while making gift wrapping convenient and easy!
Standard orders that are not subject to customization services are shipped via ground transportation within three (3) business days of payment confirmation.
Custom orders are typically shipped within three (3) weeks. In the event the design process is delayed due to materials availability or other mitigating circumstances, we will notify you immediately.
Orders paid by check or money order will be shipped upon receipt of payment and confirmation from our banking institution of deposited funds availability.
Expedited shipping options are available upon request and will be charged accordingly. Please contact us if you require alternatives to ground transportation and we will relist your order with the applicable shipping rates.
International Customers: please allow approximately two (2) additional weeks for international shipping.
We have an extremely flexible payment policy! We accept direct credit card payments, PayPal™, personal checks and money orders. Note that orders paid with check and money order will be shipped upon confirmation from our banking institution of funds availability.
The Shadow Box is a licensed Virginia retailer. As such, all VA deliveries are subject to 5% sales tax which is applied to the purchase price as well as corresponding shipping and handling charges.
Returns & exchanges
Your satisfaction is our top priority!
If for some reason, you are not 100% satisfied with your order, simply return it to us for a full purchase price refund. Return shipping charges are non-refundable.
Should an item become lost or damaged during shipping, we will exhaust all efforts to replace it. In the event an item cannot be substituted to your satisfaction, a full refund will be issued.