Any products specifically customised are unfortunately exempt from change of mind returns.
I want all of my customers to be completely happy with every order, so I offer a no quibble 7 day 'change of mind' policy should you wish to cancel an order because you have changed your mind.
If you would like to cancel an unwanted order please notify me of your request to cancel via the eBay messaging service within 7 days of receipt and I will provide full details. For 'change of mind' cancellations I will refund the original payment in full, in this instance I am not obligated to, and as such unfortunately can not, refund return costs. A refund will be made within 30 days of the cancellation notice.
I request the goods are returned within 14 days of the cancellation request. I have a different returns policy for faulty goods, if your order is faulty please let me know and I will resolve all issues to our customer's complete satisfaction.
'Change of mind' cancellations apply to UK and EU customers only. Customers outside the EU are unfortunately not eligible for 'change of mind' cancellations.