Your order will be shipped within two business days of receipt of payment.
Most orders will be sent via Royal Mail First Class post. Higher value items will be sent at a premium rate which will include insurance and tracking. This will be indicated on the listing. Please convo me if you have any queries or shipping preferences, I am happy to help!
My aim is to get your item to you safely and within good time. I often use recycled (clean) packaging materials.
Gifts: If the item is a gift and you would like it to go directly to the recipient, please let me know. I am happy to gift wrap orders on a custom basis. Just send me note with your purchase.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
I do try to be conservative with my shipping costs. If I have overestimated by more than £1.00, I will refund the difference, no problem!
Payment is by Paypal or Major Credit Card. I also accept Etsy Gift Cards.
Returns & exchanges
If you are unhappy with your item for whatever reason, please contact me promptly and before leaving feedback, and I will endeavour to resolve the problem.
In accordance with UK Law, I accept returns on all items in my shop, provided they are returned in the same condition as sent within 7 days of date of purchase for U.K. Buyers, and 14 Days for the Rest of the World. Clothing and shoes must have labels and swing tags attached.
Upon receipt, your payment will be refunded, excluding postage & packaging charges.
Please make sure that you obtain a proof of postage from your Post Office or returning courier in case a claim for loss or damage has to be made.
I do my best to both photograph and describe my items accurately. Please feel free to convo me prior to purchase with any queries you might have.
Time Zones: Chixycoco Vintage is in Southwest England, GMT. Sending a convo from the U.S. or Canada? The U.K. is 8 hours ahead of Pacific time and 5 hours Eastern time.