Orders are produced on a "first come; first served" basis. We strive to expedite every order to assure you receive the items within (or before) the time frame shown on each listing. Please be considerate of other shoppers when requesting a "rush" order. Moving your request to the front of the line would mean that someone else would have to wait longer than anticipated for their order. If we feel that we can accommodate a "rush" request, we reserve the right to charge an expediting fee for that service.
Shipping costs are listed on each item. We will combine orders with multiple items and shipping will be based on the largest item purchased. All items are shipped with a tracking number. This requires some packages be shipped priority mail.
Because we produce each item as though we were making it for ourselves or our family and only want to give you the best possible products, please allow 6-8 weeks for shipping on most custom items. Some items will have shorter shipment periods and that will be so noted on the individual listing. During peak seasons, such as Christmas and graduation, our production time make take longer due to the increased number of orders pending. We will always let you know if we foresee a problem meeting the published "ship by" date.
We currently accept paypal, major credit cards, and Etsy gift cards. Contact us for other possible methods of payment.
A portion of our profits will be donated to The American Cancer Society in honor of our mother and grandmother, Lorada Jones, a survivor.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
We strive to make every item as though we are making it for ourselves or our loved ones. And, together, with our customers, we want to provide top-notch quality products at reasonable prices that everyone will be proud of. If for any reason you are not satisfied with your product, please contact us. Please note that some listings offering personalization indicate no refunds are made for spelling errors when they are produced as requested by the customer. All personalization requests are verified through convos prior to beginning of construction.
We enjoy custom orders! Let us know what you want. We like to say, 'If you can dream it up, we'll figure out how to make it happen.'