Items that are in stock will be dispatched in 1-2 business days working days.
Items that are handmade will be dispatched as stated on the individual item information. Any delays for what ever reason will be informed asap.
All items are sent using Standard post for UK deliveries with an option to upgrade to Royal Mail First Class and Royal Mail International Standard for other countries.
UK - 3-5 working days Standard Post. 1-2 working days First Class International - 5-10 working days
Whilst parcels usually arrive much quicker than stated, please leave 7 days for the UK delivery and 15 days for international delivery before claiming for resending/refunding for non delivery.
IMPORTANT INFORMATION. Please be aware that international customers are responsible for any and all Custom charges, taxes and additional postal charges.
It can be difficult to calculate postal charges when different products weight and size varies. I hate nothing more than being overcharged for postage and packaging. So please be rest assured than any excessive postal charges will be refunded automatically.
Thank you for your understanding.
Returns & exchanges
Personalised items are non refundable as they will be hard to sell on (unless you have a fan club). If they arrive damaged then please do contact myself via email or Etsy conversation with some pictures of the damaged item and packaging.
If you change your mind upon receipt of the items then I am happy to refund, minus post and packaging costs, within 14 days.