As with many fabrics, there may be a slight difference in color between dye lots. Larger pieces of felt will be sent folded. Any creases in 100% wool felt can easily be removed by ironing on a cool wool setting, making sure to switch the steam off. For best results, dry cleaning or spot cleaning is recommended for 100% wool felt. However, some customers have said they have washed their felt by hand in cool water or on a gentle machine wash cycle. If washed in warm or hot water the felt will shrink will result in thicker felt. Air dry by laying the felt on a towel and reshape as needed. Some colours may bleed even with hand washing in cool water. I would recommend you try the cleaning method you choose on a sample first.
The 100% wool supplied by Cloud Craft has been tested and shown to meet the European toy safety standards EN71-2 and EN71-3. Certificates of Conformity can be provided on request. Cloud Craft accepts no responsibility or liability with respect to any further independent EN71 testing. If you are using Cloud Craft 100% wool sheets for toy making you will need to obtain your own EN71 certification before selling your toys.
We use 2nd Class Post (or choose to upgrade to 1st Class) for UK deliveries or standard Airmail for international deliveries, which are untracked so we are unable to check where your parcel is if it is late arriving. If you need a tracked, fully insured service we can arrange this for you - please get in touch! Please be aware that lost items cannot be refunded by Cloud Craft but we will do our best in helping find the items within the postal system. If required we will help you make a claim for a lost item with the Royal Mail (which can take 45 days). Items are not considered lost by the Royal Mail until they have been in transit for 25 working days. Please note that with standard Airmail/1st Class the maximum insured amount is £20.
We use 1st Class Post or standard Airmail, which are untracked so we are unable to check where your parcel is. If you need a tracked service we can arrange this for you - please get in touch!
I hope you will be dying to get your hands on your purchase! I will ship your order within 2 working days of cleared payment (usually faster). Your order will be sent to the address listed in your Etsy account unless you tell me at checkout that you want it sent elsewhere.
I ship from the UK. To make things simple, for all orders under 1kg I have a flat delivery charge of £2.70 for the UK, £4.95 for Europe and £6.95 for the rest of the world. For heavier parcels an additional charge will apply and I will contact you to arrange the payment. I ship 2nd Class within the UK (although you can choose to upgrade to 1st Class) and standard Airmail everywhere else. If you require a different postal service (priority Airmail or tracked, signed for service) I'd be happy to arrange this but please contact me before payment for a revised invoice. Airmail is normally a reliable service but because it is not trackable I regret that I cannot be responsible for late deliveries.
I want you to be delighted with your purchase! If for any reason you are not happy please contact me within 14 days of receiving your order and before returning any items. Please obtain proof of postage. I reserve the right to refuse any returns if the condition of the goods differs from that which was dispatched. Refunds will be issued within 7 days of receiving the returned items. The refund will be for the price of the goods only. If the item was not as ordered or damaged I will refund the postage costs incurred while returning the item. Please note, if the colours of the felt were not as expect this doesn't count as 'not as ordered' - if in doubt, please purchase a colour chart.