REGULAR MAIL: All purchases are packaged carefully in plastic then protected with cardstock, and then shipped via Canada Post as regular mail in order to keep shipping fees low. A tracking number will not be provided and there is a flat rate for shipping to Canada, the US, as well as Internationally. Please ensure that your address is correct when you submit your order.
TRACKING/EXPRESS MAIL: If you would like to request tracking or express shipping, please message me privately for a quote before placing your order. Once the regular mail has been sent, we can not be held responsible for any lost mail.
CANADA POST ESTIMATED DELIVERY TIMES: For Canadian addresses: expected delivery 3-5 business days For United States addresses: expected delivery 4-7 business days For International addresses: 5-9 business days However, please note that these are just estimations by Canada Post, and the actual delivery time may vary.
CUSTOMS AND TAXES: The purchaser is responsible for any custom charges/taxes/fees that may apply to your country.
Most major credit cards are accepted through the Etsy Direct Checkout system.
CANCELLATIONS: Orders can be cancelled within 24 hours if they are not yet marked as shipped. If they have already been marked as shipped, I will be unable to cancel your order and refund you as it will have already left my possession.
Returns & exchanges
CUSTOMER SATISFACTION AND REFUNDS: In any case where you are not satisfied with your purchase, please do not hesitate to contact me and I will try my best to figure something out with you! However, there will be no refunds offered as the items are all created originally and we take great care in checking the quality before sending them out. The items are also packaged carefully to prevent damage. In the extremely rare occasion that something does happen to your package, our shop cannot be held responsible for replacing your order. Please note that we packaged your items in a way to protect it while maintaining affordable shipping costs, and decreasing the amount of material to stay environmentally friendly.
COLOUR DISCREPANCIES: I do my best to represent the items as accurately as possible with photos on the listings. However, please note that while I put in great effort to describe and photograph these items, there my be slight discrepancies in colour due to variances in viewing devices and camera lenses.
For custom orders, please message me privately and I will try to help you as best as I can. Thank you for your support and understanding!