Once order and payment are received, I will send a shipping confirmation via email. Normal turnaround is 5-7 business days for balloons and 2-5 business days for party supplies.
I ship everything via USPS First Class parcel from Houston, Texas. Depending on how close you are to Houston, shipping can range from 1 to 5 business days within the US, and 10 or more days outside the US. Sorry, we cannot guarantee delivery dates.
BalloonUp is not responsible for delayed or lost shipments unless you have purchased additional postage insurance. Contact me before ordering for an insurance quote (I'll need your mailing address and any product(s) that you'd like to order.
New to Etsy? Here's an easy guide to the checkout and payment process ----> http://www.etsy.com/help_guide_checkout.php
If payment is not received within 3 business days of placing an order or requesting a reserved listing, the order/listing will be canceled.
Returns & exchanges
Your satisfaction is my goal. If for any reason you are unhappy with your purchase, please contact me within 30 days of your purchase date. It would be great if you could contact me about an issue before leaving negative feedback. Usually I can make a quick-fix if a mistake was made and all parties are happy again.
If you would like a custom order completed for you, please let me know the details of what you would like handmade.