We ship 1-5 business days after payment is received.
We only ship to the address in your Etsy profile so please make sure that the address is current and updated. If the wrong address is provided and the package is returned to the sender, the buyer is responsible for the shipping fee to have it sent to the correct address. Once again, please make sure to double-check your shipping address.
Kimsically is not responsible for lost, stolen or undelivered packages. No refunds will be issued if the address is wrong or for lost, stolen or undeliverable packages. If you are concerned about items being damaged, lost, stolen or undelivered, please consider adding insurance to your order (we recommend you to contact us for pricing).
***US SHIPMENTS*** For U.S. Orders: All items will be shipped via USPS First Class Mail with tracking and delivery confirmation. Insurance is available for an additional fee (please contact us for pricing). If you need a rush shipment, please contact us for pricing.
***INTERNATIONAL SHIPMENTS*** For International Orders: All items will be shipped via USPS First Class Mail (6-12 business days but can take longer depending on customs in your country). Also, no tracking is available for this shipping method. Express International shipping (3-5 business days with tracking) is available at an additional cost (please contact us for pricing prior to making your order). Orders shipping outside of the U.S. may be subject to customs duty or fees which, as the buyer, you will be responsible for it.
We are not responsible for any delays and/or any other shipping and deliveries related issues that could occur.
Payment can be made by credit card or debit card, using Etsy's direct checkout, or an Etsy gift card. California buyers are subject to local sales tax.
Returns & exchanges
I gladly accept exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I do not accept returns on custom items, and MADE TO ORDER items. Each piece is made to order and carefully inspected before packaging. Therefore, unfortunately, we are unable to offer refunds. If you can exchange it for something else. You can exchange your purchase within 7 days after receiving. Return products must be in the condition you received them and in the original box and/or packaging. Buyer is responsible for all shipping charges.
Custom orders are available. If you have a special request, please convo us. :)