COMBINED SHIPPING CHARGES: I will combine shipping charges for MULTIPLE purchases. If the cost for shipping an "additional" item is not listed..... please contact me BEFORE purchasing items & let me know which ones you want. I will then re-figure the shipping charges at a lower total cost & notify you by email.
All items in my shop are 'ready to ship' .... except of course, for any CUSTOM listings.
For AVAILABLE items... I will ship within 1-2 business days after receipt of payment. For CUSTOMorders (specific color, size, or personalized).... please allow me 3-10 days to make it... depending on how busy I am at the time.
UNITED STATES buyers: I ship most items via USPS as a First Class Parcel UNLESS stated otherwise under "SHIPPING" for that individual listing. I may ship in a Flat Rate box or by Standard Post if either way costs less & that will be explained under "SHIPPING" for that particular listing. I may ship using Priority Mail or with a "Flat Rate Box" Priority box in appropriate size.... if it is cost effective OR if customer requests it. (see below)
PRIORITY or Next Day shipping: if you need a faster method of shipping, please contact me PRIOR to purchasing so I might adjust the shipping charge to accommodate this means of shipping for you... thank you.
DELIVERY CONFIRMATION: USPS Tracking is now automatically included for all First Class Parcels as well as with Priority.... so that you & I can track your item from my post office to your place of delivery. I will send you an email with notification of mailing .... showing date shipped AND the tracking number.
INTERNATIONAL buyers (including Canada) : If your country is NOT listed with the shipping cost .... please contact me PRIOR to your purchase with your location & items desired ... and I will be able to provide you with the exact shipping charges. I will always ship First Class Parcel WITHOUT any insurance or registration...so I cannot be responsible if something happens to your package.... UNLESS you want me to ship with insurance, registration ... please let me know PRIOR to your purchase as I will need to add additional charges to the shipping fee. I do take the time to protect your item during the shipping process.... so it will hopefully arrive without any damage. Thank you. . ** If you need your items faster, I will arrange Priority, Next Day, etc. Please contact me for additional shipping charges PRIOR to purchase.
I will ALWAYS use clean mailing box or envelop.
I will ship to the ADDRESS PROVIDED by Etsy. Please make sure your address is correct on your Etsy profile. I cannot be responsible for any incorrect shipping address you may provide.
I do hope you all will be happy with your purchase.....THANK YOU :-)
please see "REFUND POLICY" below.....
Payment must be received within 48 hours of the sale. If payment has not been made at that time, the sale will be cancelled due to lack of payment and the item will be re-listed.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I hope you will not be disappointed upon receipt of your item. After much thought about a "Refund/Exchange" policy .... please see the following:
I do try to take the best photos possible and to describe my items in detail, but if you feel I misrepresented the item, please email me right away so we can work out a solution. Also, I CANNOT accept returns or exchanges for any ITEMS of CLOTHING such as hats, booties or baby blankets and cozies ..... once these items have left my smoke-free, pet-free home. But please email me if there is a problem & let me try to resolve it before leaving a negative or neutral "feedback". Thank you very much.
Hopefully you will be pleased with each item purchased. It is my desire & goal to have happy customers.
Please contact me if you have any questions or concerns.
CUSTOM ORDERS are very welcome.
Just contact me with what you would like.
FEEDBACK & REVIEWS.
Feedback is very important to me .... so if you are not happy with your item, please contact me and give me the opportunity to make things right ... before you leave a negative feedback. I value each of you as a return customer, so I will work with you. I really want you to be delighted with the items I have made.